Shipping policy
📦 Shipping Policy – LunariaGear
Last updated: January 04, 2026
Thank you for shopping with LunariaGear. We are committed to providing a smooth and transparent shipping experience. Please review our shipping policy below for important details regarding order processing, delivery timelines, and related information.
🕒 Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has shipped.
Please note:
-
Processing times may be extended during peak seasons, promotions, or due to unforeseen circumstances.
-
Orders are not shipped or delivered on weekends or holidays.
🚚 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
-
Standard Shipping (U.S.): 5–10 business days after processing
-
International Shipping: 10–20 business days after processing (delivery times may vary by destination)
Delivery delays can occasionally occur due to carrier issues, weather conditions, or customs processing.
🌍 International Shipping
We currently offer international shipping to select countries.
Please be aware:
-
International orders may be subject to customs duties, taxes, or import fees, which are not included in the shipping cost and are the responsibility of the customer.
-
LunariaGear is not responsible for delays caused by customs clearance.
📍 Shipping Confirmation & Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 24–48 hours to update.
📦 Incorrect Address or Undeliverable Packages
Please ensure your shipping address is correct at checkout.
-
LunariaGear is not responsible for orders shipped to incorrectly provided addresses.
-
If a package is returned to us due to an incorrect or incomplete address, reshipping fees may apply.
❗ Lost or Damaged Packages
LunariaGear is not liable for lost or stolen packages once marked as delivered by the carrier.
If your order arrives damaged:
-
Please contact us within 48 hours of delivery
-
Include your order number and clear photos of the damage
We will work with you to resolve the issue promptly.
📩 Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: support@lunariadigitals.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)
✨ Thank you for supporting LunariaGear. We truly appreciate your trust and look forward to delivering something special to you.